Advanced Technical Support - Website Firewall (Sucuri, Remote)

  • Contract: Full-time

Job Description

Sucuri is looking for a technical support engineer to join our team. This engineer would be responsible for handling and resolving website configuration issues across different platforms and hosting companies. Our support team is global, with team members across all continents. So the ideal candidate would be able to work in a fast-pace, high-demand and global team remotely.

Skill Requirements

Hard Requirements:

  • General understanding of security principles and use good security practices in general.
  • Linux experience – CLI and cPanel
  • Experience with Apache, Nginx and other web servers
  • Experience with WordPress, Joomla, Magento, vBulletin and other CMS's
  • Strong foundation of how DNS, FTP/SFTP, web, firewalls, CDNs and the internet work.
  • Strong communications skills, ticket-focused customer support with aptitude for providing great service.
  • Strong troubleshooting skills.

Soft Requirements:

  • You care.
  • You get it done.
  • You take ownership for your projects.
  • You have high standards and want to make a difference with your work.
  • You are able to work independently with little oversight
  • You are organized – you prioritize and plan work activities and use time efficiently, especially in a fast-paced environment

Optional / Nice to Haves:

  • Shell scripting / automation
  • Open source and community participation and contributions a plus

About the Company

GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With nearly 17 million customers worldwide and over 72 million domain names under management, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit www.GoDaddy.com.

How to apply

Apply for this job online using the link below.

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