Are you a born problem-solver? Does fixing complex problems and helping customers get you out of bed every morning? If so, join our rapidly growing team responsible for providing customer and partner support for FinancialForce cloud solutions. We are building a dynamic team of a highly motivated, enthusiastic Support Analyst with relevant knowledge of both cloud technologies and customer support processes. As a member of our team, you will be contributing to the overall experience of our customers’, success of our implementations, and effectiveness of our team.
FinancialForce is looking for Customer Support Analysts who will enthusiastically serve our customers and partners by providing technical and functional application assistance. You will be a stickler for both accuracy of the solutions and the speed to deliver it back to our customers.
The ideal candidate will be an experienced support operative, but we will consider any enthusiastic technical sleuth with a passion for happy customers. Every day is different and boring will never describe this assignment. In this varied role you support customers as well as internal teams, support centers, and our partners. Directly liaising with salesforce.com support operatives will be required as they are handling some of FinancialForce.com’s tier one support.
As we grow and scale you may be participate special projects to further enable our growth, develop our repeatable methodology, build our knowledge base, and provide even greater levels of customer satisfaction.
As a successful candidate you must be able to function in a fast paced, dynamic, global environment and be capable of balancing multiple priorities most of which are deadline driven. You must have a dedication to documenting customer interactions and delivered solutions by keeping the case system diligently up to date. You will exhibit solid business judgment, analytical skills, and grace under pressure. Of course, your ability to professionally communicate with customers verbally and in writing must be extremely well developed.
FinancialForce is the leading cloud ERP for the new services economy. The #1 ERP native to the Salesforce platform, FinancialForce unifies data across the enterprise in real-time, enabling companies to rapidly evolve their business models with customers at the center. Founded in 2009 and headquartered in San Francisco, FinancialForce is backed by Salesforce Ventures, Technology Crossover Ventures, Advent International, and UNIT4. For more information, visit Opens a New Window. www.financialforce.comOpens a New Window.
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