Banzai Banzai Coordinator, Customer Success

  • Contract: Full-time

Job Description

The Coordinator, Customer Success – Campaigns is the front-line of customer campaigns & communications with operations. This role will be responsible for assisting Customer Success Managers with Banzai customer campaigns so clients get the most from Banzai’s audience acquisition solutions.

As the front-line of communication with the operations team, this role will ensure all Banzai campaigns run smoothly on behalf of clients. This includes but is not limited to managing all campaigns in the Banzai platform, communicating with operations internally to deliver specific client requests & coordinating with Customer Success Managers to keep clients happy.

Responsibilities:

  • Responsibility for managing Banzai webapp campaigns of all assigned accounts.
  • Provide a concierge experience for all Banzai customers.
  • Bridge communications between operations & customer success to always maintain the highest level of professional service for our clients & coordinate with operations to make sure customers’ needs are met.
  • Provide data-driven advice and recommendations to the customer success team to reduce client churn.

Skill Requirements

  • Detail oriented, thorough note-taker, organized
  • Excellent communication skills
  • Experience navigating complex business organizations
  • Strong relationship builder
  • Experience working with marketing managers and/or account management a plus

About the Company

Banzai’s mission is to advance knowledge through human connections. Our event marketing automation platform is a turn-key solution allowing companies to invite and engage customers and prospects for regional events and webinars.

We are a fast growing, profitable company headquartered in Seattle, WA with remote employees around the world. Our founders are experienced technology and event industry leaders.

How to apply

Apply for this job online using the link below.

External Link »