Billing AR Customer Support Specialist HHP

  • Contract: Full-time

Job Description

We have vision. We’re a team of thinkers and innovators who constantly challenge ourselves to do everything better than the day before.

We are an exciting and fast paced company looking for individuals who are passionate about technology, who will help drive world class customer support for Brightree’s suite of healthcare software solutions.

Who we are looking for: The Customer Support Specialist is the primary point of contact for Brightree’s customers. We are seeking a customer oriented individual coupled with in depth knowledge of the HHP space to provide exceptional service to our clients.

Responsibilities:

  • Answer billing and accounts receivable related questions regarding the use of Brightree Home Health, and Hospice (HHP) solution in a friendly, effective, and efficient manner
  • Diagnose and resolve basic and complex customer billing and accounts receivable questions or problems over the telephone or through electronic communication
  • Interact with customers to troubleshoot and resolve customer issues that may not have standard documented solutions
  • Document new issues, FAQs, and resolutions for a robust knowledge base.
  • Identify critical issues that may impact all clients, provide proactive communications, product fixes and subsequent uploads
  • Track and document inbound support requests and ensure proper notation of customer problems and issues
  • Work closely with customers to ensure we are providing solutions that meet their needs
  • Stay abreast of current technology in products, design changes, and new product offered

Skill Requirements

About you:

  • Must be a quick learner, self-directed, motivated, and have strong dedication and commitment level to the tasks at hand
  • Must be able to work in a fast-paced, collaborative, project-oriented environment with the ability to own areas of the product with minimal supervision
  • Looking for someone with a great attitude that is willing to learn and increasingly strive to improve
  • Exceptional consultative and communication skills
  • Highly organized

Qualifications:

  • Bachelor’s degree in finance, business, healthcare, technology or a relevant field strongly preferred
  • Home health or hospice billing and accounts receivable experience is required
  • Must have strong Desktop and Internet skills
  • Must have demonstrated experience solving billing and accounts receivable problems on an innovative home health & hospice software product
  • Must have excellent interpersonal, communication, and customer service skills with the proven ability to resolve challenging issues in a timely manner
  • Home Health and/or Hospice billing and accounts receivable with Brightree is preferred
  • Equivalent combination of education and experience will be considered

About the Company

Company Overview

Located in Paddock Lake, WI, Brightrees Billing Services team of more than 100 employees is thinking, creating and challenging ourselves to better serve our patients and customers. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

Why work at Brightree?

We have vision. Were a team of thinkers and innovators who constantly challenge ourselves to do everything better than the day before, so that people around the world can breathe easier. We are an exciting and fast paced company looking for individuals who are passionate about technology, who will help drive world class customer support for Brightrees suite of healthcare software solutions.

How to apply

Apply for this job online using the link below.

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