Care Coordinator

  • Contract: Freelance

Job Description

We’re looking to bring on a motivated customer service professional who can help support our growing member base. Our ideal candidate is someone who is energized by helping others and is a determined problem-solver.

WHAT YOU’LL DO:

  • Deliver high-quality remote support via chat, phone, and email, serving as one of the first responders to any inbound questions or requests from Forward members
  • Facilitate care and streamline handoffs with other parties in the healthcare system, ensuring that our members receive the highest quality care
  • Demonstrate empathy and problem-solving skills as you answer questions, address issues, and coordinate with third parties
  • Triage high responsibility issues and escalate medical concerns when necessary
  • Iterate constantly, leveraging user feedback and your operational experience to improve on what we’ve built
  • Create loyalty among users by contributing to the overall Forward experience
  • Work collaboratively with a team of peers to solve customer issues and complete clinical and administrative tasks on behalf of Forward’s doctors and nurse practitioners

Skill Requirements

  • Responsible. You take ownership for your work, and you operate with a high level of confidentiality and attention to detail
  • Empathetic and understanding. You are an advocate for the member’s healthcare and are passionate about providing top quality care
  • Articulate. You have strong written and verbal communication skills, as well as an eye for customer service
  • Flexible. This is a remote full time, 40 hour per week position. Weekend and weekly night shifts, along with shifts during business hours, are required
  • Agile. You are excited about improving our processes, and you adapt quickly to feedback and new training modules as we expand our offerings and services
  • Passionate about healthcare and helping people. Educational or professional experience in healthcare, medicine, and life sciences a big plus

About the Company

Forward is redesigning the way we deliver healthcare using all the technologies healthcare has neglected: sensors, mobile, and AI. We’re quickly expanding our team and looking for a Care Coordinator who is hardworking and committed to helping Forward rebuild our country’s broken healthcare system. You can read our story here and some recent press in USA Today, Forbes & TechCrunch.

How to apply

Apply for this job online using the following link.

External Link »