Client Services Specialist

  • Contract: Full-time

Job Description

We are seeking to add a Client Services Specialist to our dynamic and rapidly expanding Client Services team. This position can be remote. This individual will be on the front-lines responding to a variety of clinician and patient inquiries from how to place an order to billing questions to fulfillment questions about existing orders. The individual will be expected to work cross-functionally across many departments (sales, operations, billing, engineering, and lab teams) in order to serve client needs.

What you will do:

  • Be well-versed in all Invitae processes and policies in order to respond clearly to customer inquiries over phone or email
  • Facilitate clients during the entire sample to report process from coordinating mobile phlebotomy draws for patients to updating clients about status of orders to ensuring test results are sent in a timely manner
  • Work closely with sales team to ensure utmost client satisfaction with the entire Invitae experience
  • Adopt a mindset of continuous process improvements that will enhance client satisfaction

Skill Requirements

Who you are:

  • Can support PST hours
  • 2+ years experience working in a client-facing role in a work setting that is customer obsessed. Preference for industry experience in biotech, life sciences, and/or health care
  • Exceptional oral and written communication skills
  • Excellent organizational and multi-tasking capabilities
  • High level of customer empathy
  • Enjoys problem-solving in a dynamic and rapidly changing environment
  • Bilingual a plus
  • Experience using Google Apps, Mac OS X, and CRM applications such as Salesforce

About the Company

Invitae is one of the fastest growing genetic information companies, whose mission is to bring comprehensive genetic information into mainstream medical practice to improve the quality of healthcare for billions of people.

Specializing in genetic diagnostics in clinical areas across all stages of life, Invitae is aggregating the world’s genetic tests into a single service with better quality, faster turnaround time, and lower prices.

Invitae utilizes an integrated portfolio of laboratory processes, software tools, and informatics capabilities to process DNA-containing samples, analyze information about patient-specific genetic variation, and generate test reports for clinicians and their patients. Invitae provides a variety of diagnostic tests with clinical utility in:

  • preimplantation and carrier screening for inherited disorders

  • miscarriage analysis
  • pediatric and developmental disorders
  • neurological disorders
  • cardiovascular disorders
  • metabolic disorders
  • hereditary cancer

How to apply

Apply for this job online using the link below.

External Link »