Client Success Specialist

  • Contract: Full-time

Job Description

We are seeking a highly ambitious, energetic and confident person to join our Client Success team. You will have a unique flair for client communication and understanding client behaviour. You are known for building long-lasting business relationships and can act as a problem solver.

As a Client Success Specialist you will oversee a portfolio of assigned key clients, develop new business from existing clients, and occasionally assist with bringing in fresh business opportunities.

Your impact:

By consistently providing an exceptional customer experience, you will ensure that our clients maximise their value from Kraken’s products and thus directly contribute to Kraken’s success.

What you will do:

  • Act as a full-range supporter and service researcher for your assigned key clients
  • Be available for your clients to contact you via any channel they prefer, including voice communication
  • Enhance Kraken’s reputation by taking initiative in owning the client’s request and providing the best client experience in the financial services industry
  • Regularly report on client issues, recommendations, criticism and trading activity, so that we make our good even better

Skill Requirements

  • Experienced with assisting and communicating with high value clients
  • A cryptocurrency enthusiast with a very sound knowledge of international payments and banks
  • An accomplished in-depth researcher
  • Extremely security and privacy conscious
  • Innovative and resourceful with a Think outside the box attitude
  • Accountable with a strong sense of ownership
  • A confident communicator who thrives on dealing with stakeholders at all levels
  • A motivated and energetic self starter with excellent people skills who thrives in a result driven environment

What’s in it for you?

  • Unparalleled industry training to help you become a subject matter expert in a specific domain of customer support
  • A place in a growing, supportive team where you’ll be encouraged to bring fresh ideas to the table
  • Collaboration with an international, thriving remote community filled with dreamers and doers
  • The opportunity to work with one of the fastest growing and largest digital asset exchanges in the world
  • Competitive salary, perks, benefits and culture

About the Company

By joining Kraken, you’ll work on the bleeding edge of bitcoin and other digital currencies, and play an important role in helping shape the future of how the world sees and uses money. At Kraken, we constantly push ourselves to think differently and forge new paths in a rapidly growing industry fraught with unexplored territory, which is why Kraken has grown to be among the largest and most successful bitcoin exchanges in the world. If you’re truly interested in pushing the envelope by disrupting an industry that some say cannot be disrupted, then we just might have the job meant for you. Kraken is a place for dreamers and doers – to succeed here, we firmly believe you must possess each in spades. Check out all of our job postings here https://jobs.lever.co/kraken.

How to apply

Apply for this job online using the link below.

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