Content Project Manager

  • Contract: Full-time

Job Description

The Content Project Manager provides management and program support to the customer team on behalf of Lionbridge in the development of sales training for customer mobile devices, and other training activities. This position is responsible for managing training development in keeping with the strategic plan and objectives set forth by the customer and Lionbridge, including training project definition and scoping, internal team and vendor coordination and project financial administration.

SCOPE OF WORK:

The Content PM will be responsible for:

  • Managing and tracking training content development requests and requirements from customer team including:
    • Course content planning: driving initial design mapping out course outline, content and schedule with customer PM
    • Android app learning game planning: recommending solutions for different game types and environments including device only, AR and VR games.
    • Researching, gathering and incorporating new technologies for online content solutions and recommending new potential solutions.
  • Managing production of deliverables with the Lionbridge production team to ensure completion of deliverables on time, on quality and on budget.
  • Asset collection: identifying/collecting visual assets needed for project execution
  • Managing content reviews and revision cycles; delivering/uploading builds for customer review, setting up reviewers in the online review tool, consolidating feedback to implement.
  • Supporting customer training projects post-delivery (ongoing troubleshooting, maintenance and updates, and working with customer PM to review feedback received from the training audience.
  • Managing and fine-tuning production process flows for developing content and looking for continuous improvements.
  • Communicating project status pro-actively and leading weekly status meetings with the customer team
  • Taking part in any other meetings required for successful execution of the project deliverables.
  • Responding in a timely manner to customer concerns that may arise during project.
  • Handling administrative tasks such as setting up projects in Lionbridge internal systems, tracking budget info and profitability, generating invoices, and other related activities.

Skill Requirements

EXPERIENCE AND SKILLS:

  • Proven experience with managing eLearning content and mobile learning solutions.
  • Knowledge of mobile industry and eLearning production standards, especially responsive design for various platforms.
  • Highly customer service oriented and able to maintain professionalism and confidentiality at all times.
  • Proficient in Microsoft Excel and Microsoft Project.
  • Versatile in working with both Mac and PC computers.
  • Able to communicate effectively with all levels of decision-makers and team members.
  • Able to represent and communicate with a diverse population.
  • A team player who works collaboratively with colleagues, management and all points of the organization.

EDUCATION AND QUALIFICATIONS:

  • The candidate must have 2-4 years of experience in a similar PM role; experience in working with technology clients is an added advantage.
  • Knowledge of instructional design and/or involvement in the development of training materials would be beneficial.
  • Bachelor’s degree highly desirable.

About the Company

We enable international organizations to increase market share, speed adoption of products and services, and engage with customers in locally relevant ways, transforming how our customers communicate globally.

Today, we’re proud to be the world’s #1 globalization company, delivering industry-leading business processes by focusing on critical details so our customers can focus on the big picture.

Our unique Crowd-in-the-Cloud delivery model ensures global brand consistency and local market impact for every project, from document translation for a single market to outsourcing global website operations. Our team of more than 100,000 professionals provides detail-critical business processes, including translation and localization, digital marketing, global engineering, and application testing to the world’s most complex brands.

By focusing on customer details, we ensure global brand consistency, local relevancy and technical usability across all points of the customer lifecycle. Customers partner with us on projects that require an understanding of the details. We reduce the complexities of multilingual content management, boost production efficiencies, effectively engage diverse audiences and accelerate global growth.

As digital, social, and mobile content needs grow, we are committed to helping customers succeed across geographies, platforms and channels with our unmatched experience, ability to scale, and focus on details powered by continuous innovation.

How to apply

Apply for this job online using the link below.

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