As our Customer Advocate, you’ll help our community with support issues and questions potential students have pre-signing up. As a member of our support team, you should be a great problem solver with high empathy skills. You’ll create and update support docs like articles and FAQs, copywriting, how to talk to students as a brand, work closely with Adam (COO + Marketing) on seeing where students are coming from, look at analytics and Intercom to help better inform how to assist potential students on their pre-signup journey. You’ll provide ideas for creative solutions to help support students and reduce questions.
Who you’ll work with:
We’re looking for someone within timezones UTC-7 and UTC+2 so your working hours overlap with our current team members
We make online courses and tools that make learning new skills easier. SuperHi’s mission is to give creative and curious people the tools and techniques to bring ideas and work to life online.
We think that education should be accessible to all, whatever your financial situation; that we won’t know how good technology can be until everyone has equal chance to participate; that diverse backgrounds and experiences working in the creative industries is crucial; that complementing whatever you’re good at with new skills is a clear advantage; and that learning should be practical, fun as well as stress-free for the best chance to make it stick.
We think that we should all work harder to ensure skillsets are distributed representatively in the creative and tech industries. We’re proud and humbled that our current students are 51% female, 1% non-binary and 48% male from a wide range of backgrounds and nearly eighty countries. They make amazing sites and we also get better learning outcomes because we’re online-first.
We’re a proudly remote team with people located in New York, London, Toronto, and Dundee.
Apply for this job online using the link below.
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