TeamSnap is seeking a smart and enthusiastic Onboarding Specialist to help ensure that TeamSnap’s Club & League customers have an incredible kick off experience using the TeamSnap applications. You should be able to learn and fully understand our software applications and then translate that into actionable customer onboarding tailored to the use case of the customer you’re speaking with. You will live and breathe the product and capitalize on that knowledge to ensure our customers are oriented with best practices making TeamSnap their go-to technology platform for years to come (plus tell their friends about us).
We’re looking for someone to dive head first into learning the TeamSnap products and to develop an understanding of the variety of ways in which TeamSnap is utilized by our customers. You must understand and analyze customer feedback during the onboarding process. Your feedback on this front will prove invaluable for understanding how TeamSnap’s Club & League products are supporting current customers as well as insight into competitors in the marketplace.
What you’ll be doing
Since it was formed in 2009, TeamSnap has been passionately dedicated to taking the hassle out of managing, coaching, or organizing team sports and groups. While we have continued to grow, innovate, and add new features based on feedback from our millions of loyal customers, our mission remains the same: build a great product that any parent, coach, team manager, group organizer or sentient robot can pick up and use immediately.
We believe in the power of community, athletics and teamwork and we want every one of our customers to spend less time organizing and more time doing.
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