Customer Service Agent – Spanish

  • Contract: Full-time

Job Description

Mixtiles is a 100% remote eCommerce start-up revolutionizing how people put photos on walls. Canvas prints and framed photos are outdated products that haven’t seen innovation in years. We’re using software, industrial design and operational excellence to renovate the entire experience, starting from your phone. Check out our apps (iOS, Android) and our video!

We love our customers, we want to give them excellent service, and we need your help. Every day, you'll hang out in the comfort of your living room (or home office), read about two hundred and fifty messages from our Spanish-speaking customers, and decide what to do with them.

Some messages you'll recognize as something you can handle. You'll pick the right response, tweak it, add something friendly, and send it on its way. Other times, you'll recognize the message as something that's best handled by Sandra, and you'll pass it to her. (Sandra is great to work with by the way.)

We'll always be friendly, we'll always pay well, and we'll always take your needs seriously. You'll always care about providing excellent service.

Skill Requirements

  • You are fluent in Spanish. You speak Spanish on a native level.
  • You're an excellent writer. You write in English and Spanish well. People like you just from the way you write. Your writing is fun, caring, error-free and authentic.
  • You're reliable. You'll read our customers' messages carefully and always respond correctly. You'll be on time.
  • You care. You want to help people, and you want to give people great service.

About the Company

We’re a fully remote company. We don’t have a central office, and we all work from home or a shared office space of our choice. Working from home allows us to live a better life, and we think it’s also more productive. It isn’t for everyone, but we think it is for a lot of people. And we’ve noticed that people who like it, really like it.

How to apply

Apply for this job online using the link below.

External Link »