The Customer Service Team’s role is to serve as the front line of support. Team members are the chief brand ambassadors to ActBlue’s many thousands of donors and campaign users. The Customer Relations Associate will be a member of a small team that offers efficient, accurate, and friendly assistance to users who contact ActBlue. ActBlue’s headquarters are located in Somerville, MA, and the direct supervisor for this role is based in San Francisco, CA. This is a full-time remote position that will ideally operate during East Coast business hours (though there is some flexibility) on a Monday – Friday schedule.
At ActBlue, we build and run a powerful, modern online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We’re a nonprofit organization ourselves, and we work to make it really easy for these groups to run grassroots fundraising programs. The result? We’re putting power back in the hands of small-dollar donors.
Since 2004, campaigns and organizations across the country have raised almost $2 billion using our tools, with an average contribution size of $30 right now. Thousands of groups from presidential candidates to environmental organizations to local school board members count on our fundraising tools to fuel their organizing work.
We’re a growing team that has a big impact on the future of our country. Each and every one of us is fully committed to our mission and we are looking for new team members who match our passion and are ready to dive in!
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