Customer Success Manager

  • Contract: Full-time

Job Description

Our team is growing! We’re looking for folks who are passionate about providing awesome customer experiences, marketing platforms and want to be in an entrepreneurial and dynamic environment. Our On-boarding Customer Success Managers are responsible for the successful technical on-boarding, platform adoption and enablement of our customers. Customer Success partners with every part of our organization to help our customers thrive and to bring strategic insights and support to their organizations and ours.

RESPONSIBILITIES:

  • Drive and own the customer experience during the onboarding phase (first 90 days)
  • Guide customers as they complete the technical integration one click connectors and custom integrations and activate their initial campaigns and use cases.
  • Responsible for the successful adoption of the Zaius platform for their assigned customers, clearly identify and communicate their status, risks, and opportunities
  • Guide customers on installing and troubleshooting javascript code, and basic Liquid for customized campaigns
  • Develop and maintain a deep understanding of Zaius product(s) and our customers’ specific needs in order to drive customer value
  • Coach, educate and train customers to successfully use Zaius and provide product and subject matter expertise to support adoption and increasing product usage
  • Ensure every customer has a plan in place for rollout and successful adoption of Zaius
  • Work closely with our Product and Engineering team to identify and prioritize strategic product enhancements
  • Be the voice of the customer providing internal feedback on how Zaius can better serve our customers

Skill Requirements

  • Experience in customer-facing, problem-solving positions in fast-paced, high growth, high-tech companies
  • Understand marketing and direct-to-consumer campaign concepts; ideally have experience in campaign development/execution or campaign analytics
  • You have experience balancing multiple customer facing projects/priorities at once, and are a creative/resourceful problem solver and self-driven
  • Prior knowledge of Javascript, Liquid and/or willingness to learn
  • You are passionate when it comes to figuring out solutions to different challenges:
    • Customer challenges, marketing challenges, technical challenges, organizational challenges
  • Strong verbal and written communications — you can clearly and thoughtfully explain product concepts to our customers
  • Team-oriented and collaborative
  • You enjoy partnering your marketing, analytical and technical knowledge and interpersonal skills when communicating with both technical and non technical audiences
  • You are comfortable articulating customer concerns/challenges to the Product team and others internally and advocating on our customers’ behalf
  • You know lots of Excel tricks and you like teaching them to others, or you’re jazzed about learning them yourself
  • (+) Prior experience working with E-commerce platforms (Shopify, Magento, etc)

About the Company

Customer marketers know they need to be coordinating marketing communications across channels, segmenting them based on a single customer view, and responding to customer needs in real-time, but most aren’t equipped to do it. Legacy marketing platforms and ESPs know this as well, but they were built to send emails, not understand and respond to customer behavior in a multi-channel world. From the beginning, Zaius was built to do just that. That’s why Zaius is leading a revolution in B2C marketing. The B2C CRM is the next-generation marketing platform.

How to apply

Apply for this job online using the link below.

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