Interview Schedule

Customer Success Manager

  • Contract: Full-time

Job Description

What We Offer

  • Autonomy, impact, and ownership. As an early employee you’ll shape the product direction and company values.
  • Competitive salary and significant equity in a fast growing, early stage startup.
  • Remote employment - work where you want, when you want.
  • Generous vacation policy - take time whenever you need to recharge. Building a lasting company is a marathon, not a sprint.
  • Top-notch healthcare, dental, and vision coverage.
  • Life and disability insurance.
  • Annual company retreat - helps build camaraderie as a remote team.
  • Computer and home office setup - we'll buy anything you need to do your best work.

Skill Requirements

What We’re Looking For

This person is excited about scaling the success side of a business – from Deal Won to upsell. They’re customer-obsessed, an organized project manager, experienced in creating, documenting, and scaling process, and thoughtful about product. They’re eager to design and implement a success strategy from the ground up.

Initially, this job will consist primarily of supporting and managing our existing customer relationships, which include great brands like WeWork, Stitch Fix, Gusto, and One Medical. The role will require figuring out how to scale support and success processes as we grow (think – how can we support 100x the number of customers we have today). There will be many other hats to wear – potentially ranging from organizing customer meet-ups, to sales, and working closely with the CTO on product.

At Interview Schedule we believe in ownership and accountability, and this person is eager to drive growth across key customer engagement metrics. They’re always looking for ways to add the most value, which may evolve over time.

What We Value

In addition to ownership and accountability, we believe in: challenging the status quo, having empathy, being direct, being honest, and that nothing is “not my job.”

About the Company

Interview Schedule is changing how teams hire. Our first product streamlines recruiting scheduling and coordination, saving teams hundreds of hours a month. We’re just getting started on, and have our sights set on making hiring a great experience for recruiters, hiring managers, and candidates. We’re building the platform to engage these key stakeholders and fix the $200 billion per year hiring industry.

This is an exceptional opportunity to join a small and fast-growing startup, transforming an industry with powerful and easy to use products customers love. As an early employee you’ll have tons of ownership, a big impact on product, a say in our values, and opportunities to tremendously accelerate your career growth.

We’re building a remote team and looking for the best individuals – no matter where you are. All we require is a reliable internet connection and passion for building an amazing company.

How to apply

Apply for this job online using the link below.

External Link »