Customer Success Specialist

  • Contract: Full-time

Job Description

The Customer Success Specialist is an entry-level position that will be responsible for triaging incoming requests for all clients. The CSS is expected to be able to solve the more remedial tasks that clients need resolved. This includes how-to questions, simple billing/accounting questions, and any early morning support.

The CSS will have a relentless focus on the client experience, and a significant part of his/her responsibilities will be speed to acknowledge client requests and ability to put clients at ease. This person must have great conversational skills – both written and verbal.

Key Responsibilities

  • Assist Customer Success Analysts by triaging inbound tickets and phone calls from clients
  • Drive customer engagement by proactively and re-actively educating clients on best practices within BriteCore
  • Immerse himself/herself within the client community by managing client forum
  • Spot global trends and pain points in BriteCore usage
  • Solve first-level support issues

Skill Requirements

  • Bachelors degree
  • Experience in customer-facing role(s)
  • Willing to work during Eastern Time Zone business hours, generally 8 AM – 5 PM ET
  • Maintain a calm, positive, empathetic, and professional attitude toward clients at all times
  • Relentless customer focus with an innate understanding of excellent client service
  • Ability to communicate technical information to both technical and non-technical end users
  • 6-18 months in customer support role preferred but not required
  • Familiarity with Zendesk, Slack, SQL, Excel/Google Sheets
  • Insurance knowledge

About the Company

BriteCore began in 2009 when a group of six mutuals partnered together to build the world's most advanced property casualty administration system for insurance providers. We focused on three key objectives throughout the development process: customer-centric development, long-term partnership, and ongoing technical innovation. Since the initial launch in 2010, BriteCore has rapidly evolved into a fully managed product suite that supports a diverse group of insurance carriers, startups, and MGAs.

FUTURE Ongoing innovation truly sets BriteCore apart from competitors. Our core values, along with our product, pricing, and development model are all centered around and designed for continuous enhancement. We are the only software provider allowing customers to enhance the base system through code contribution. We make it easy for providers to directly establish their own development priorities and optimize the product roadmap.

Our services staff maintain deep insurance expertise, offering creative process optimizations and translation between developers and carriers. Developers continually implement new technology, solving carrier problems with the latest tools and processes. These forces combine to produce groundbreaking features at a record pace. As our group grows, we build better tools faster.

View our intro story below to find out how we got started in insurance and technology.

How to apply

Apply for this job online using the link below.

External Link »