Customer Success Specialist

  • Contract: Full-time

Job Description

This position is an employment opportunity working from your home office. In this position, you’ll be responsible for driving the adoption of a SaaS solution with new and existing users.

The following is a listing of the essential duties and responsibilities for this position. Other duties and or responsibilities may be assigned and are subject to change.

Key Responsibilities of the Customer Success Specialist:

  • Make targeted outbound phone calls to existing users
  • Promote free user activation and increase log in activity and overall feature usage
  • Track call results and update CRM database quickly and accurately
  • Creative and strategic thinking to enhance existing strategies and develop new ones
  • Collaborate with various departments to share insights and findings
  • Help identify and solve customer issues, provide basic client onboarding and when appropriate, escalate to the appropriate internal teams
  • Perform additional customer focused, sales, or marketing duties as requested

Skill Requirements

Qualifications:

  • Effectively multi-task in a fast-paced environment
  • Demonstrate initiative and drive to improve and learn
  • Professional phone demeanor and etiquette
  • Dedicated and disciplined to adhere to a strict work schedule
  • Sense of urgency and ability to quickly assess, diagnose, and resolve reported problems
  • A reliable computer, a high speed Internet connection, and a headset are required

Essential Skills and Knowledge:

  • General knowledge of Excel
  • Great communication skills both written and verbal
  • Proven customer service skills
  • Ability to type at least 40 WPM
  • Experience and knowledge of SalesForce.com platform a plus

About the Company

SalesRoads, one of Inc 5000’s fastest growing companies in 2014 and 2015 and Best Work Places for Flexibility in 2016 and 2017 is looking for talented individuals to work as Customer Success Specialists. We currently have 3 full-time positions open (40 hours per week).

How to apply

Apply for this job online using the link below.

External Link »