Customer Support Agent

  • Contract: Full-time

Job Description

Let’s start by saying this: forget everything you know about Customer Support. At 5CA we like to do everything a little bit differently. A little bit geekier. A little bit more our own way. Can you help us provide our clients with the best customer support they have ever seen?

  • The client that needs you is a multinational company with high tech and consumer electronics products on offer.
  • You will be given the chance to get a look behind the curtain and learn just what it is like to work with such an exciting client.
  • What’s more, you will be working with a team made up entirely of top-notch techies, from your Trainer to your Project Manager.
  • Of course you will get a kick-ass training before you even start working.
  • Your Project Lead will help you do your job well, and your Team Lead will help to make sure that you are comfortable and happy in your job.
  • The main objective in this position is to help customers troubleshoot technical issues in different areas, and for different products.
  • You do this by answering emails, chat messages, comments on social media, and phone calls. And at the same time, you will be helping 5CA pave a new way in how tech support is done!

Skill Requirements

  • You speak German and English at a near-native level.
  • You are available to work full-time and in a fixed schedule.
  • You are deeply interested in technology and consumer electronics.
  • You are always open to working with new technologies and products.
  • You are a fast learner, you take initiative and are awesome at troubleshooting.
  • Experience in a Customer Service environment or an international business setting is a plus!
  • You have a dedicated quiet work space, located within your own residence.

PC requirements:

  • An internet speed minimum of 4 Mb/s download and 1,5 Mb/s upload internationally.
  • A minimum of 8 GB RAM memory, with a 64-bit windows version or MacOS.
  • An i5 processor or better/ similar, max. 3 years old.

About the Company

5CA was founded in 1998 by its CEO, Otto van Haaren, with the mission to provide customers around the globe with outstanding customer support; using their preferred channel, at their most convenient time, in their own language.

Heavily focused on people, processes and technology, 5CA is a company with offices located in Utrecht, The Netherlands, Los Angeles, USA, Buenos Aires, Argentina, and Hong Kong, China. Besides our offices we have a large remote workforce in countries all over the world, ensuring that we can service our clients based on their specific requirements.

EXPERIENCE

Since its foundation 20 years ago, 5CA has built up a proven track record. We have gained experience by supporting a wide variety of products and services, and our clients can leverage 5CA’s experience – in the end, companies want to work with professionals; a company they can trust completely when it comes to taking care of their customers. Our management has been around the block and is great at coping with challenges. Our clients can rest assured that their customer support is in good hands.

GLOBAL REACH

5CA, headquartered in Utrecht, The Netherlands, is able to provide a truly global service. By combining resources in our offices in The Netherlands, USA, and Argentina with our growing remote workforce, we can offer our clients a customer support solution which can be fully matched with their needs while optimizing operational efficiency.

TECHNOLOGY

5CA works with state-of-the-art systems which enable us to offer multichannel, multilingual customer support in the most efficient way. Through these systems, we provide our clients with analytics, market feedback and customer information that helps them maximize their customer support potential. Our contact center system has a server architecture built for unified queuing, prioritizing, and routing of all methods of contact. It is equipped with a detailed monitoring and reporting system, voice recording and an integrated CRM tool. Its key strength is that it combines different customer support channels, such as phone, tickets/e-mails, chat and social media support, enabling 5CA to utilize the channels our clients want to offer. Our systems are fully web-based and location-independent, allowing for optimal flexibility and seamless integration with other technologies. As a result, expansion is easily and quickly attainable.

How to apply

Apply for this job online using the link below.

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