Let’s start by saying this: forget everything you know about Customer Support. At 5CA we like to do everything a little bit differently. A little bit geekier. A little bit more our own way. Can you help us provide our clients with the best customer support they have ever seen?
5CA was founded in 1998 by its CEO, Otto van Haaren, with the mission to provide customers around the globe with outstanding customer support; using their preferred channel, at their most convenient time, in their own language.
Heavily focused on people, processes and technology, 5CA is a company with offices located in Utrecht, The Netherlands, Los Angeles, USA, Buenos Aires, Argentina, and Hong Kong, China. Besides our offices we have a large remote workforce in countries all over the world, ensuring that we can service our clients based on their specific requirements.
Since its foundation 20 years ago, 5CA has built up a proven track record. We have gained experience by supporting a wide variety of products and services, and our clients can leverage 5CA’s experience – in the end, companies want to work with professionals; a company they can trust completely when it comes to taking care of their customers. Our management has been around the block and is great at coping with challenges. Our clients can rest assured that their customer support is in good hands.
5CA, headquartered in Utrecht, The Netherlands, is able to provide a truly global service. By combining resources in our offices in The Netherlands, USA, and Argentina with our growing remote workforce, we can offer our clients a customer support solution which can be fully matched with their needs while optimizing operational efficiency.
5CA works with state-of-the-art systems which enable us to offer multichannel, multilingual customer support in the most efficient way. Through these systems, we provide our clients with analytics, market feedback and customer information that helps them maximize their customer support potential. Our contact center system has a server architecture built for unified queuing, prioritizing, and routing of all methods of contact. It is equipped with a detailed monitoring and reporting system, voice recording and an integrated CRM tool. Its key strength is that it combines different customer support channels, such as phone, tickets/e-mails, chat and social media support, enabling 5CA to utilize the channels our clients want to offer. Our systems are fully web-based and location-independent, allowing for optimal flexibility and seamless integration with other technologies. As a result, expansion is easily and quickly attainable.
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