Reporting to the Director of Customer Support, the Customer Support Operations Administrator is responsible for assisting internal customers with ad-hoc Zendesk administration, configuration and reporting requests and will answer questions related the use of the Zendesk ticketing system.
The above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. This job description is not a contract of employment, either express or implied. Employment with Cofense will be voluntarily entered into and your employment is considered at will. Cofense reserves the right to alter the job description at any time without notice.
Education and/or Experience:
In 2008, PhishMe was launched and fulfilled our vision of leveraging the everyday employee in the fight against phishing. After all, it’s the employee being targeted. Fast forward to today and we now have a full suite of phishing defense solutions and a new name that represents our focus on building an organization-wide collaborative, collective defense. Cofense.
Cofense combines market-leading incident-response technologies with employee-sourced attack intelligence for a complete collective defense against email-based cyber-attacks. With Cofense, you can disrupt attacks at delivery and stay ahead of breaches. Imagine a time when every user becomes an instinctual node on the network, feeding actionable intelligence to security teams. Where technology and users alike work together, creating a cycle of unparalleled vigilance and response. And where unmatched human aptitude meets the speed and orchestration of technology to find and eliminate threats.
This is the new state of collective defense – cyber security purpose-built to crash test every email. Designed to anticipate and disrupt the attack kill chain at delivery, triggering enterprise-wide detection and security automation and orchestration.
Today this is all made real for thousands of businesses around the world, from the global 2,000 to small and medium enterprises, representing all industries and verticals. Led by a team of pioneering cybersecurity experts, Cofense sharpens your organization’s aptitude for detection and delivers unprecedented engagement, response, and mitigation.
Move from one to many. Discover a new paradigm of cohesion and cooperation. With Cofense, you experience the power of the collective.
Apply for this job online using the link below.
Share This Job: