Descartes Systems Group

Customer Support Rep. – Level 1

  • Contract: Full-time

Job Description

As a member of Descartes’ Global Trade Compliance Customer Support team you will be working in a dynamic environment providing Level 1 Support for our Descartes Denied Party Screening products. This position may be working occasionally on evening support as requested by the manager.


  • Utilize ticketing application (Fresh Service) to create and maintain incident information.
  • Handling customer support triage activities independently.
  • Follow and develop procedural and diagnostic documentation.
  • Answer and dispatch incoming support inquiries on a first-level basis to maintain proper service levels.
  • Support data team with data compiling and quality checks and other data related items.
  • Updating CRM and various distribution lists.

Skill Requirements

  • Strong ability to troubleshoot problems quickly to determine and resolve the root cause utilizing various techniques.
  • Team oriented, with the ability to work independently.
  • Ability to multi-task and prioritize open tasks.
  • Must be quick and detail oriented with strong organizational skills.
  • Must work well under pressure to meet the time sensitive demands of our customers.
  • Service oriented and solution driven.
  • Proficiency with computer and spreadsheet software programs, including Microsoft Office suite products.
  • Proficient in Microsoft Excel: sort and filter, formula creation.
  • Prior experience of working from home is a plus.

About the Company

Descartes unites the people and technology that move the world. Descartes’ logistics technology is efficient, flexible, reliable and collaborative. It makes the big look small and the complex seem simple. The world is getting smaller — Descartes is making it smarter, quicker and better.

How to apply

Apply for this job online using the link below.

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