Customer Support Representative

  • Contract: Full-time

Job Description

Can you handle managing multiple projects, no problem?

We are looking for a Customer Support Representative to join the Bizzabo team! As a Customer Support Representative you’ll work with the Customer Success, Product, and R&D teams worldwide to drive event success for our customers. You’ll make customers happy, solve complex problems, and be the force of good to increase the value Bizzabo delivers to their organization. This role will be remote and work 12-9pm PT, so we are looking for someone who is a self-starter and is comfortable working independently!

WHAT YOU’LL BE DOING:

  • Help customers throughout their on-boarding process at Bizzabo
  • Work with customers to complete technical implementation projects
  • Communicate with customers over email, chat, and phone
  • Manage and resolve technical support tickets
  • Partner with Customer Success Managers to resolve customer challenges
  • Partner with product and R&D teams to resolve tech issues
  • Partner with product to reflect customers needs, Manage FAQ, and document new processes
  • Bring your creative thinking, strategies, and ideas to advance Bizzabo’s growth
  • Learn from others and develop yourself as a customer service pro

Skill Requirements

  • 2 years experience in a successful customer support role
  • Working knowledge of JavaScript, CSS, HTML, and APIs
  • Comfortable with HTML, CSS,
  • Familiar with jQuery, Java, Jira, Desk, Zendesk
  • Someone who enjoys talking to people
  • Great communicator who can easily explain complex issues
  • Goal-oriented, motivated, and able to adapt quickly
  • High level of organization and a great attention to detail
  • Uses a great sense of humor to overcome any obstacle
  • Managing and resolving technical support tickets is a breeze for you
  • Open to a flexible work schedule
  • Availability for after-hours work as needed by being part of an “on call” after-hours rotation team

About the Company

Bizzabo is the only Event Success Platform. Bizzabo’s all-in-one event software enables in-person events to deliver unique attendee experiences through intelligent and intent-based personalized engagement. We help companies measure, manage and scale events towards key business outcomes, empowering every organizer, marketer, exhibitor, and attendee to unleash the power of professional events. Bizzabo powers events for brands like Forbes, Hubspot’s INBOUND, Dow Jones, Gainsight, Bank of Ireland and Electronic Arts. The company was founded by Boaz Katz, Alon Alroy and Eran Ben-Shushan, and has more than 120 employees in its New York and Tel-Aviv offices.

How to apply

Apply for this job online using the link below.

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