Customer Support Representative

  • Contract: Full-time

Job Description

We offer a flexible work environment with interesting work. You’ll be helping our customers and making them happy. Because this is a remote position, you should be self-driven and organized. This is a unique opportunity to accelerate your career, abilities, and income while working from the location of your choosing.

Job Responsibilities:

Serves customers by providing AgentMethods product and service information; assist with site set-up, resolving platform and service problems. Customer Support Job Duties:

  • Answer questions related to AgentMethods’ offerings and service.
  • Provide customer support via phone and online chat.
  • Provide new customer onboarding support and account set up.
  • Respond promptly to customer inquiries.
  • Resolve problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Direct requests and unresolved issues to the designated resource, ensuring the customer need is resolved.
  • Manage and update knowledge base and related customer support documents.

Skill Requirements

  • Great interpersonal skills
  • Excellent communication skills – verbal and written
  • Listening skills
  • Comfortable with the basics of internet technology
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Customer service orientation
  • Tech savvy
  • Stress tolerance (don’t worry, 99% of our customers are really nice)

About the Company

At AgentMethods we provide high quality online marketing services to insurance agents across the United States based on our unique software platform. As a nimble, entrepreneurial organization, we look for people interested in advancing quickly and having a say in their success. We are looking for sales representatives with the entrepreneurial talent to become part of our growing company

How to apply

Apply for this job online using the link below.

External Link »