Customer Support Representative

  • Contract: Full-time

Job Description

We are looking for a bright, enthusiastic and passionate person to join our customer success team. You will have great communication skills and a strong interest in technology, startups and communication strategy – we do help customers get their messages onto screens after all!

The key elements of the role are:

  • Assist customers over email and phone
  • Respond to product queries
  • Investigate, diagnose and respond to technical issues
  • Ensure that customers are kept up to date at all times
  • Provide pre-sales support
  • Stay current with system information, changes and updates
  • Log reported bugs, provide feedback to our development team, share product ideas.

Skill Requirements

We are looking for the right person over the right experience – as that can all be learned. But if you already have worked in a similar role, great! You will be closely mentored by our existing team.

We are looking for:

  • Passion in customer success, interest in helping people
  • Good time management and priority handling
  • Friendly, professional and helpful manner
  • Ability to diagnose and resolve problems and work to your own initiative
  • Ability to handle complaints in a calm manner
  • Initiative to find answers to new questions
  • Keen interest in technology

About the Company

ScreenCloud makes it super simple for a business to turn any screen into a digital sign using consumer hardware. We have over 3,000 customers all over the world in retail & hospitality, education and corporate communications. They range from small businesses to huge enterprises. Due to our customers however growing we will need an extra pair of hands to help deliver delight to our existing and future customers.

How to apply

Apply for this job online using the link below.

External Link »