Customer Support Representatives (CONTRACT)

  • Contract: Freelance

Job Description

About Our Customer Support Representatives (Remote)

We’re looking for a Customer Support Representative who can provide prompt, friendly, and helpful responses to our users over email and phone. Our ideal remote customer support representative is creative, collaborative and responsive. You’ll answer user questions like:

  • How can I earn credit on
  • Can you help me change my subscription information?
  • How do I assign lessons to my students?
  • Questions include subscription and billing help, tech support, website navigation guidance, and more.


  • Provide clear and helpful support to users by phone and email
  • Escalate time-sensitive and high-impact issues to in-house team as needed
  • Stay informed of’s latest developments to provide accurate information to users

Skill Requirements

  • Experience in a customer support role, particularly providing customer support over the phone
  • Excellent spoken and written communication skills
  • Ability to work quickly with high attention to detail
  • Availability to work weekends.
  • Passion for’s mission to make education accessible to everyone, everywhere

About the Company is the fastest-growing collection of lessons, articles, homework help resources, and courses on the Web. Our resources help a diverse audience do everything they need, including learn and practice elementary subjects, tackle tough homework problems, earn college credit, gain career skills, and more.

How to apply

Apply for this job online using the link below.

External Link »