We seek a customer support specialist to handle routine questions from customers. Typically involves troubleshooting customer problems, handling billing questions and answering inquiries about our service and plan types. Team works remotely using Intercom customer support platform (email and chat), with the occasional phone call. Can also work on-site in Juicer HQ if living near Cologne, Germany.
This position will be paid consistently for a certain number of hours per week, but you will have a large degree of autonomy. You are also welcome and encouraged to find new, better ways of handling customer support; there are no rigid systems. Potential range of $15-$25 per hour, depending on experience.
Juicer is a simple way to aggregate all of your brands' hashtag and social media posts into a single beautiful social media feed on your website.
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