Customer Support Specialist (FT & Weekend)

  • Contract: Full-time

Job Description

This is a full-time remote position, available to folks located in the continental US only. The schedule includes Saturday and Sunday support and two weekdays off.

AS A CUSTOMER SUPPORT SPECIALIST YOU WILL

  • Provide answers to questions about TaxJar’s products and services via email and sometimes phone (don’t worry, we’ll train you to be a sales tax pro)
  • Answer sales tax consulting questions
  • Provide first level triage for questions about our SmartCalcs API, our WooCommerce plugin and Magento extension.
  • Track all customer requests and trending product issues
  • Take the lead on responding to weekend tickets
  • Report on ticket trends or FAQ’s during your shift

Skill Requirements

  • Highly-skilled in written and verbal communications, with both our team and our customers
  • Curious--you enjoy digging past the surface of a question
  • Comfortable working with technology and providing technical support
  • Able to approach success from the customer’s point of view
  • Extremely patient...sales tax can be painful and our goal is to ease that pain :-)
  • Able to explain complex concepts in easy to understand language
  • Interested in understanding the ins-and-outs of sales tax (It’s a big topic!)
  • Attentive to details
  • Someone with prior experience or interest in eCommerce or SaaS support
  • Able to work 8-5 or 9-6 PST

YOU'LL BE A GREAT FOR OUR TEAM IF YOU

  • Are a PRO at communicating
  • Excel at writing (we’re very serious about this.) You have tip top writing skills and know your way around the do’s and don’ts of grammar.
  • Are well-experienced at working remotely
  • Are accountable
  • Are willing and able to dig into our internal and external resources to find answers to customer questions. (Remember, forty-five states and Washington D.C. all have a sales tax and they’re all...different.)
  • Are looking for a culture that prioritizes shipping products and going to market quickly
  • Are confident in your skills and a solid team player (we’re all peers here, no egos please) but also comfortable working asynchronously
  • Hungry to play an impactful role and not afraid to fail

About the Company

About TaxJar TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax and is trusted by more than 10,000 businesses. We were founded to help eCommerce merchants and developers spend less time on sales tax and more time growing the businesses they love.

Who we are We’re a distributed team that knows first-hand the sales tax challenges we’re working to resolve. We're lean, but experienced. We've started our own businesses, sold successful companies (a few in the tax and accounting space), been part of IPOs, worked at Fortune 500s and have even resold hundreds of designer shoes on eBay from the garage. We get it. Sales tax isn't fun and that's why we made TaxJar.

How to apply

Apply for this job online using the link below.

External Link »