Computer Task Group

Epic Client Support Technician

  • Contract: Full-time

Job Description

CTG is looking for a Clinical IT Associate Application Analyst (Tier 1) that will support a large Health System client for CTG Health Solutions and is responsible for providing service desk functionality in support of health care delivery specifically in Epic Systems.

The focus of this position is to provide high First Call Resolution support by responding to inquiries from the user community for requests and incident resolution for Epic application modules. The person will also assist Management in monitoring the quality and timeliness of response to customer issues and requests, meeting service delivery goals and customer satisfaction levels

Skill Requirements

  • Must have previous experience supporting Ambulatory or Inpatient systems either as an analyst or Help Desk resources with Application Specific first call resolution.
  • Prefers prior experience with EpicCare EMR in some capacity Trainer, Go Live Command Center, Help Desk Technician, Application Analyst non certified.
  • Must have experience troubleshooting and problem solving end user issues in a healthcare environment.
  • Experience working with customer support/call center ticketing systems.
  • Ability to handle oneself in a professional manner working in a highly stressful environment, at times with impatient customers. Must possess excellent communication and problem-solving skills.
  • Requires the ability to read, write and speak effectively in English. Review and understand customer requirements and specifications.
  • Provide prompt escalation of application/system problems including assisting in determining root cause of problems through to appropriate solutions.
  • Must have a broad understanding of information technology and the ability to adapt to new technologies is essential. Able to deal with ambiguity and change and handle multiple projects and tasks.
  • Must possess ability to function independently and collaborate effectively on a team.
  • Must be self-directed and able to work remotely Overtime and/or weekend work may/will be required depending on the shift schedule. Able to be flexible when necessary to support varied shifts.

About the Company

CTG is the most reliable IT services provider, built on more than 50 years of meeting our commitments to make technology work for our clients and deliver real business value. Our reputation for reliability is based on open and honest communication about what we will deliver, how much it will cost, and how long it will take. We deliver high-value, industry-specific strategies, solutions, services, and staffing—with clear alignment on our clients’ goals and metrics for each project.

This alignment enables CTG to make technology work FOR our clients—maximizing the value they achieve from new and legacy systems, enabling IT to operate more effectively and efficiently, and filling skills gaps to allow them to focus on their most critical projects.

Fueled by an entrepreneurial mindset, CTG is a trusted partner in delivering real business value for our clients, including cost savings, greater productivity, increased operational efficiency and continuity, improved regulatory compliance, higher customer satisfaction, alignment of business and IT strategies, and maximization of IT resources.

How to apply

Apply for this job online using the link below.

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