The Wikimedia Foundation is the nonprofit organization that supports Wikipedia. The Payments & Fundraising Operations Department works to manage opportunities in the donation process while preserving Wikimedia’s mission and enabling stakeholders (donors, partners, Fundraising team, Wikipedia community and supporters) to have efficient channels to collaborate, fundraise, engage with donors and readers and reward community of supporters. The Fundraising Operations Assistant will provide support to the Fundraising team by helping optimize efficiency and provide the infrastructure and data the team needs for informed decisions. This is a long-term hourly contract position.
Scope of Work:
Work with Internal Fundraising teams to provide Operational Assistance to different processes, from Donor Support and Major Gifts, to Email and the Wikipedia Store.
These tasks will be around:
Become proficient with our tools (Zendesk, CiviCRM, Gmail and multiple payment service provider portals) to:
Support the Email and Banner campaigns teams by:
Potentially help the Donor Services team to:
We are hoping to find a candidate with the following skills/experience:
Our ideal candidate has the following characteristics:
The nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.
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