What we offer & what we are looking for:
We're looking to bring a new person onboard our Help & Support team. You'll become an expert in all areas of our flagship product Dradis Professional. If you know where the name Dradis comes from, this may just be the perfect job for you!
The bread and butter of the position involves:
Other areas you'll be dealing with:
You speak technology as a first language and are great at teaching yourself new software and web applications. You are not afraid of the source code, and have some rudimentary knowledge of Ruby (or some other programming language) and are not afraid to use it!
Ideally you've held a remote position before, or you've held a similar technical support role in a traditional organisation but now are looking to improve your work-life balance.
You're comfortable communicating with others verbally and in writing. You will be regularly contacting clients via email and dealing with the rest of the team to squash bugs and solve user problems. You can de-escalate a tense situation with ease and you can slip the word "cylon" somewhere in your application.
In short, Security Roots helps make the Internet safer. We work with IT security professionals and ethical hackers to help them find security holes and vulnerabilities in systems before the bad guys do.
There is a lot of creativity and innovation involved in findings those holes. Unfortunately, it’s not all fun and games, in order for their “findings” to be useful, they need to document their results, track progress, notify stakeholders, review mitigations implemented, verify, re-test, etc. There is a lot of overhead involved in the process.
Surprising no one, IT Security experts like the fun and games but don’t like the overhead/ back-office stuff. That’s where we come in, we exist to make the life of IT Security professionals easier, better, more enjoyable by making all of these overhead tasks easier and more painless.
We've been in business for 5 years, completely self-funded and profitable. Today, we serve over 440 Infosecurity teams across 37 different countries.
Apply for this job online using the link below.
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