Investment Software Specialist

  • Contract: Full-time

Job Description

  • Discussing investments and software functionality with clients and prospective clients.
  • Working with strategic clients to enhance the software.
  • Provide in depth technical support by resolving issues and questions by phone and e-mail.
  • Implement new clients by converting data from their old portfolio management system.
  • Assist in testing our products between and during software releases.
  • Work with the development team to communicate software bugs and other issues.
  • Lock-down processes and procedures to help future team members as our company grows.
  • Interpret and validate technical issues, test solutions, follow-up and escalate when necessary.
  • Maintain and create documentation by logging support cases, e-mail and knowledge base articles.
  • Work on various external projects as needs arise.

Skill Requirements

  • Knowledge of the financial industry, including bonds, options, and non-US currencies.
  • Superior troubleshooting and analysis / resolution skills.
  • Ability to learn complex technical and theoretical information quickly.
  • Excellent written and verbal communication skills in English, with a strong attention to detail.

BONUS SKILLS

You would be a particularly good fit if you had one or more of the following capabilities:

  • General technical competence, skilled with scripting, installing software, able to learn new technologies and apply it to your job
  • Proficiency in Microsoft SQL Server, Microsoft Office, and various system architectures and environments.
  • Education in Finance, MIS, computer science, other technical degrees, economics, or business management.
  • Prior experience with client/server applications and relational databases.
  • Network administrative experience.
  • Experience with ours or a competitor’s products. (i.e. Advent Axys, Schwab PortfolioCenter)
  • Series 6, 7, 63, or 65 Licenses.
  • Ability to travel and provide on-site training and support for large clients.

About the Company

FinFolio is an exciting early-stage startup that makes software for professional financial advisers. We are seeking passionate and talented professionals to become Investment Software Specialists. Join a team focused on providing great software and exceptional service to our clients.

FinFolio is a client-focused support culture that rewards employees for innovation, professionalism, and personal development. We need top talent to help us grow.

How to apply

Apply for this job online using the link below.

External Link »