This part-time position will work out of your home to conduct Market Research interviews by telephone with various individuals, gathering valuable information regarding products, services and experiences that will assist our clients in producing a higher level of customer satisfaction. Successful candidates are expected to represent MaritzCX and our clients in a professional manner, providing the highest level of customer service possible. Successful candidates will interact with the customer and record data through our CATI system (Computer Assisted Telephone Interviewing). Successful candidates must be comfortable with the operation of a personal computer and be comfortable with data entry processes and procedures.
This virtual position also requires the following:
MaritzCX is customer experience management for big business. We believe organizations need customer experience (CX) programs that drive high value and high return. We help increase customer retention and lifetime value by ingraining customer experience-driven insight and action into the DNA of business operations. With a unique combination of CX software, data and research science, deep vertical market expertise, and managed program services, only MaritzCX offers a full-service, professional CX approach to continuously improve the customer experience across an enterprise’s customers, employees, prospects, and partners.
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