Cranky Concierge

Office Assistant

  • Contract: Part-time

Job Description

We’re looking for an Office Assistant to help our staff best serve our clients. Keep reading to learn more.

The Role

  • Answer phones and either direct to staff or provide assistance on simple issues (e.g. asking about our pricing, collecting client-provided information)
  • Monitor incoming emails and assign tasks to staff; answer simple questions directly
  • Perform accounting duties - prepare invoices, run credit cards, etc
  • Assist staff with various tasks as needed

Skill Requirements


  • Reliable - You’ll be working remotely, and we don’t like to micro-manage. Things move quickly here and we need everyone to be on duty when expected. If you say you’ll do something, we need to trust you’ll follow through.
  • Quick Learner - We don’t require that you know a ton about the airline industry for this job. We’ll train you on what you need to know. We just need you to be able to pick things up quickly.
  • Detail Oriented - Dealing with air travel is not easy since there are a million important details and all have to be conveyed correctly. Even little things matter. For example, does it bother you that there’s no hyphen between “Detail” and “Oriented”? If so, we like you already.
  • Common Sense - You should have it. Clients don’t always tell us exactly what we need, so you need to know when to put the pieces together and when to ask for more information.
  • Pleasant - There will be a fair bit of client interaction this role, and they won’t always be happy. We need you to keep composure and remain pleasant at all times when dealing with clients.
  • Clean - You’ll need to have a clean background. Since you’ll be handling sensitive data, a background check will be required.
  • Business Casual - Our interactions with clients are always professional, but that doesn’t mean they’re rigid or stilted. It’s always a conversation, and it should sound like one. (As for the dress code, well, we’re home-based so that’s up to you.)

About the Company

Since we launched in 2009, Cranky Concierge has helped thousands of travelers with their flights. We’ve booked their travels, monitored for issues, and stepped in when things went wrong. We’ve grown steadily and continuously since then, and now we need more help. This is where you come in.

How to apply

Apply for this job online using the link below.

External Link »