Cotiviti Healthcare

Operations Administrator

  • Contract: Full-time

Job Description

The Operations Administrator will be responsible for supporting the Global Audit Team of our Complex Chart Validation (CCV) area to ensure that all processes are adhered to, high quality communication is disseminated, and documentation is maintained with high attention to quality and detail. In addition, this position will have responsibility for strategically assigning claims to the most appropriate auditor, meeting coordination, gathering & reporting of metrics. Displays professional skepticism that enhances the work performed in order to achieve success in position.

Primary Responsibilities

  • Manages and performs daily production tasks with high quality and efficiency – particularly as it pertains to assignment of audits to the team
  • Manages all audit-specific manual tasks associated with the assignment / scheduling of audits
  • Performs Help File maintenance and reorganization
  • Inputs quizzes through Survey Monkey.
  • Inputs Training Evaluation through Survey Monkey
  • Creates progress reports to update management on production and manual tasks
  • Raises issues and potential solutions to management as necessary
  • Creates and maintains job aides for all tasks
  • Updates documents as needed
  • Trains additional resources in tasks
  • Completes ad hoc research and projects as assigned
  • Other duties as assigned

Skill Requirements

  • Able to understand different claim types
  • Able to learn and navigate Strategic Assignment Tool
  • Consistent and effective critical thinking skills required.
  • Strict attention to detail in actions and documentation.
  • Works with a sense of urgency
  • Strong organizational skills (including a commitment to thorough documentation of results).
  • Strong written and verbal communication skills in person as well as with remote and international resources.
  • Professional demeanor with ability to use appropriate language, tone, style and structure in oral and written communications.
  • Positive and helpful demeanor in interactions with all internal/external stakeholders.
  • Active listening skills.
  • Highly skilled at handling multiple tasks simultaneously, prioritizing and meeting deadlines.
  • Ability to maintain strict confidentiality in all communications involving sensitive information and algorithms
  • Must be driven and a self-starter.
  • Must be flexible and willing to adapt to an ever-changing environment.
  • Professional with ability to properly handle confidential information
  • Ability to work well independently and in a team environment.
  • Ability to handle multiple tasks, prioritize and meet deadlines.
  • Ability to work within a matrix organization
  • Excellent written and verbal communication skills.
  • Exhibits behaviors consistent with Cotiviti Values.


  • Bachelor’s Degree preferred, but not required
  • Healthcare Systems and Operations experience preferred
  • Understanding of medical terminology
  • Must possess intermediate skills with MS Excel and be proficient with Microsoft Office Suite (Word, Outlook, Visio, Power Point)

About the Company

Cotiviti Healthcare provides a comprehensive suite of solutions to meet the payment accuracy and network value needs of payers and other risk-bearing organizations across the U.S. healthcare landscape. Our experience with this broad client base allows us to stay at the forefront of the latest industry best practices, as well as changes in policies and clinical guidelines.

We are specialists, applying all our resources and expertise to address the unique challenges of paying healthcare claims accurately and designing physician networks aligned to the principles of pay-for-value. Working with Cotiviti Healthcare, clients have a partner that shares their priorities and understands their environment.

The service we deliver, and results that Cotiviti Healthcare helps our clients achieve, make us the payment accuracy and network value partner of choice for many leading healthcare organizations. Our ten largest clients have been with Cotiviti for an average of more than 10 years – clear evidence of the value we uncover.

How to apply

Apply for this job online using the link below.

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