Customer.io

Product Designer

  • Contract: Full-time

Job Description

Hi, I’m Brian, Director of Product at Customer.io,

I’m looking for a Product Designer to join our team to help craft the future of Customer.io by taking the visual design of our interface to the next level. We want someone who, like us, takes pride in thoughtfully refining the many little design details that in combination produce exceptional usability and confidence for customers. Your strength is in the visual side of UI design—yet with our small nimble team, you’re eager to contribute across a full spectrum of experience design.

At Customer.io, design plays a central role in our product development process. Our product work is done by squads: small autonomous groups of product managers, engineers, and designers like you, focused on solving a customer problem. In addition to working on visual design across our app, you'll be an integral part of a squad focused on specific part of our product, helping to define and design the user experience.

What's Customer.io you may ask? We’re a globally distributed tech startup helping companies talk like people. Our customers are marketers, growth hackers, and engineers who are always dreaming up fresh ideas for how to be sincere and personal in their messages to customers. Unlike typical marketing platforms, we help businesses send meaningful messages based on what people do or don’t do when using a web or mobile app. We give our customers the superpower of sending and tracking phenomenal email, SMSs and push notifications. If you knew that already...amazing. If not, nice to meet you!

Sound like the next step in your career? Read on and apply!

P.S. Identify more as UX Designer? UI Designer? Don’t worry about it - let us know if you think this is the place for you.

As a Designer at Customer.io, you will:

  • Design user interfaces for product features and partner with engineering to get them built.
  • Continually amp up our visual style and UI patterns.
  • Validate your designs directly with customers
  • Assess customer usage patterns and remove roadblocks to successfully completing key tasks.
  • Using both data and customer anecdotes to refine concepts for new features.
  • Explore the latest design trends and promote them with our team

Who you will be collaborating with...

  • Ivana, Sr. UI/UX Designer, to take features from concept to Customer.io! You’ll collaborate continually on distilling user feedback and fellow Amis’ feature pitches into customer goals, wireframes, and visual designs.
  • Madeline, Product Designer, who is working craft our design language across the app by expanding our component library into a full-fledged design system.
  • Brian, Director of Product, to determine what we need to build next for our customers. With Brian you’ll focus a lot on customer problems and outcomes in order to cultivate an iterative design-propelled team culture. Brian recently joined us from Adobe, after spending years building products for designers. 3 front-end engineers with a real passion for design and usability. They’ll be close partners: you’ll laugh together, you’ll cry together, you’ll do the best work of your lives together.

Skill Requirements

Who are you?

  • You’re an excellent visual designer who enjoys working across the entire UX spectrum. Your heart breaks a little when you see an interface lacking a clear call-to-action or sense of hierarchy. And yes, the one pixel that brings things into alignment matters.
  • Your north star is where simplicity, usability, and style intersect. You’re practiced in listening to customers, trying solutions iteratively, and measuring the results until you reach the solution that stabilizes all three elements.
  • You’re hungry to learn, and you love to understand how things work under the hood. You thrive in technical conversations with engineers when needing to balance constraints with design goals.
  • You’re gutsy and self-directed when it comes to problem-solving and working on multiple projects at once. You’re looking to work with a startup where you’ll be responsible for the impact you make and have a lot of freedom. Working with folks in different time zones will be standard issue for you around here, so being able to stay determined, even when the answers aren’t in front of you, is essential.
  • You are a proactive communicator. You strive to be articulate and empathetic in your interactions and believe in “working out loud” to share work early and helpfully.

What valuable experience and skills will you bring to the table?

  • You have app design experience (you’ve significantly contributed to at least one SaaS or mobile app).
  • You have experience owning UI or UX for features on a product development team.
  • You have directly worked with customers to validate feature interfaces.
  • You’ve successfully partnered with engineers on projects and are confident in engaging on technical topics.

Bonus, but not required (shout about it in your application if you have experience)

  • Marketing Technology and/or SaaS Company experience.
  • Experience prototyping Interactions or UI Animation.

About the Company

Most experiences you have with companies in the world are horrible. When is the last time you felt passionate about your power company, or your mobile phone provider?

That's not the world that we (and hopefully you) want to live in.

Let us help you grow happy customers. With Customer.io you'll see that happy customers come from genuine, relevant interactions with you. Happy customers care about your company. Happy customers are happy to pay you. And happy customers tell their friends.

How to apply

Apply for this job online using the link below.

External Link »