Ultimate Software

Rapid Response Professional

  • Contract: Part-time

Job Description

If you possess a strong customer service background in a professional business setting and love working with technology, we have a part time virtual career opportunity for you.

Here at Ultimate Software, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential. Ultimate is ranked #1 on Fortune's “Best Places to Work in Technology” for 2018 and #3 on the “100 Best Companies to Work For” list in 2018. Ultimate is also ranked #1 on the Fortune’s “100 Best Workplaces for Millennials” for 2018 and #3 on its "Best Workplaces for Diversity” list for 2017.


Primary/Essential Duties and Key Responsibilities:

  • Provide in-depth support via phone, email or remote session for UltiPro
  • Troubleshoot payroll and software issues from our clients & partners and guiding users through corrective steps
  • Enter and maintain customer call problem/description detail into CRM
  • Be empowered to make quality decisions as a Subject Matter Expert

Skill Requirements

Required Qualifications:

  • Strong decision-making, multi-tasking, analytical, verbal, and written communication skills
  • Strong relationship building skills and account management experience
  • Solid experience using MS Office and CRM systems.
  • Strong team player, positive attitude, and passion for providing World Class Customer Service

Preferred Qualifications:

  • Minimum 3 years work experience utilizing strong customer service skills in a professional setting
  • Ability to work in a remote setting and be a strong team player.
  • Experience supporting end users within a hosted, Software as a Service offering
  • Knowledge of Human Resources, Payroll, or Benefits
  • Experience in Banking, Logistics, Hospitality, or other customer focused industry

Physical Requirements:

  • The person in this position frequently communicates with internal teams and customers via phone, email and in person.

Travel Requirements:

  • Minimal

About the Company

At Ultimate Software, we have always put our people first. This idea permeates our culture to its core. For over 25 years, it has driven us to create the innovative products and services we offer today. As a result, we enable our customers to put their people first—helping them build the people-centric environments they need to grow and meet their business goals.

We believe software should work for people. Not the other way around. Customers choose us for our sophisticated people management technology delivered in the cloud. But we know that it’s the results—how well we improve the personal work experience for you and your employees—that matter most.

With a focus on people in everything we do, we’ve built UltiPro® with comprehensive capabilities and simplicity of use to make your life easier. We give you tools to manage every workforce need, in order to recruit and retain a high-performing workforce. You get HR, payroll, and talent management in a single solution that seamlessly connects people globally with the information and resources they need to work more effectively.

We devote 100% of our resources to the research, development, and delivery of industry-leading, continuously evolving human capital management (HCM) technology. Our undivided attention has made us experts in the industry—trusted advisors and business partners who can be counted on to deliver sustained excellence in HCM solutions.

How to apply

Apply for this job online using the link below.

External Link »