Renewal Business Manager

  • Contract: Full-time

Job Description

The Renewal Business Manager position is part of the CES Team focusing on annual contract renewals. This role oversees the renewal process and tracks defined metrics for the assigned Partner and direct customers while meeting customer retention and bookings targets, maintaining key relationships both internally and externally.

Principal Duties and Essential Responsibilities:

  • Protect and grow the renewal revenue by selling the value of maintenance, meeting targets while minimizing losses or reductions.
  • Ensure quotes are sent at minimum 90 days in advance and work to secure all Renewals before current term expiration.
  • Accurately track and forecast assigned region on a regular basis.
  • Assist customers with any product discrepancies in their install base to include license reconciliations and audits.
  • Establish and maintain professional relationships internally and externally.
  • Manage escalations, and be able to understand and effectively. communicate company guidelines and procedures.
  • Drive renewal revenue generation strategies.
  • Track contract non-renewal including reasons for cancellation.
  • Validate support entitlement for various departments when needed.
  • Work closely with Sales on account strategies, any found issues or challenges, as well as keeping an AE aware if changes to an installed configuration are requested.
  • Work with various departments performing pre/post renewal tasks such as report reconciliation, purchase order requests, support agreement or other document creation, etc.

Skill Requirements

  • Bachelor’s Degree or equivalent work experience.
  • 5+ years’ experience in software renewal services or equivalent.
  • 3+ years’ of sales and negotiation skills.
  • Working knowledge of Oracle or ERP software products.
  • Very detail oriented with strong listening, analytical, and organizational skills with an emphasis on problem-solving and decision-making skills.
  • Proven ability to effectively communicate (both written and verbal) with internal and external customers.
  • Ability to organize, prioritize activity and meet deadlines.
  • Strong leadership and objection handling skills.
  • Knowledge of the software industry and working with contracts.
  • Strong proficiency in MS Office tools such as Word, Excel, Outlook and in using CRM applications – e.g. Salesforce.
  • Excellent customer service skills and a strong passion for customer service
  • Ability to understand and apply contractual terms and conditions.
  • Must be motivated and goal oriented.

About the Company

Verint Systems Inc. is a global leader in Actionable Intelligence® solutions. Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision makers to anticipate, respond, and take action. With Verint solutions and value added services, organizations of all sizes and across many industries can make more informed, timely, and effective decisions.

For over two decades, we have developed domain expertise and market leadership in the areas of Customer Engagement and Cyber Intelligence. Our comprehensive portfolio of Actionable Intelligence Solutions turns structured and unstructured information into insights by leveraging machine learning technology and advanced analytics. Today, over 10,000 organizations in more than 180 countries, including over 80 percent of the Fortune 100 companies and government agencies worldwide, use Verint Actionable Intelligence solutions to power their customer engagement and cyber intelligence operations.

Verint is built on five core values that shape the way we do business with our customers, our partners, and each other. They express the company we want Verint to be ― from the people we hire to the way we design our products ― and they guide us in the decisions we make every day.

  • The integrity to do what’s right
  • The innovation to create leading solutions for real-world challenges
  • The transparency that fuels mutual trust and productive, collaborative working relationships
  • The humility to view our successes as milestones in our journey, and our mistakes as opportunities for improvement
  • A passion for making our customers and partners successful

How to apply

Apply for this job online using the link below.

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