Search Monitor

SAAS Customer Support

  • Contract: Full-time

Job Description

In this Customer Support role, you will be the initial point of contact for our clients in resolving questions regarding The Search Monitor’s platform. In assessing and resolving end-user questions you will deliver world-class support to The Search Monitor’s dynamic and growing customer base.


  • Help resolve and answer questions for the customer efficiently and effectively
  • Gather the required information necessary in order to best handle customer inquiries
  • Manage customer expectations regarding estimated response times for issue resolution
  • Extensively document customer technical issues
  • Collaborate with Client Services team members to properly manage customer inquiries and escalate when appropriate

Skill Requirements

  • BA/BS Required.
  • 1-3 years of experience in Search Engine Marketing, Affiliate Marketing, Display Marketing, Search Engine Optimization and/or other internet marketing channels.
  • Experience managing clients using related products in Internet Marketing, Market Research, Search Engine Marketing and/or web analytics markets
  • Experience supporting and/or as a user of SAAS services.
  • A zest for using the internet as part of your dayto-day life is a must.
  • Guru level knowledge of Microsoft Excel is helpful, including charts, data manipulation, and pivot tables.
  • Great communication skills including writing emails, speaking professionally on the phone, and communicating with a team.
  • A knack for logical thinking or data analytics would set you apart.

About the Company

The Search Monitor provides real-time competitive intelligence to monitor brand and trademark use, affiliate compliance, and competitive advertisers on paid search, organic search, local search, display ads, mobile, and shopping engines worldwide.

Thousands of interactive agencies, search marketers, and affiliate marketers use The Search Monitor to track ad rank, ad copy, keyword reach, click rates and CPCs, monthly ad spend, market share, trademark use, and affiliate activity.

We provide the most precise data possible through hourly crawling from thousands of global IP addresses, and advanced algorithms. All data are available through easy-to-use web-based reports and automatic alerts that can be customized for your vertical.

Benchmark yourself against the industry leaders and stay one step ahead of the competition by contacting us and requesting free competitive insights about your industry.

How to apply

Apply for this job online using the link below.

External Link »