Salesforce Senior Project Manager

  • Contract: Full-time

Job Description

RelationEdge is seeking a full-time Senior Salesforce Project Manager to support engineering and operations in the planning, implementation and successful closing of our Salesforce projects, as well as internal projects and daily management. This person will have a disciplined approach to managing clients, planning, organizing and scheduling resources, great attention to detail, and an understanding of the importance of process fulfillment. The successful candidate will see the value in detailed tasks in relation to the “big picture” and will make significant contributions to the development of processes and procedures that drive our business forward.

Responsibilities

The Senior Salesforce Project Manager will manage the delivery of RelationEdge’s Salesforce projects for clients which will include, but isn’t limited to the following:

  • Oversee and take responsibility for the successful completion and timeliness of Salesforce projects within set budget
  • Create and maintain project plans inclusive of communication matrix, responsibility matrix, schedule and budget
  • Manage stakeholders working with multiple clients (local and remote) and teams (onsite, remote and offshore)
  • Lead business and functional requirements definition and prioritization of requirements
  • Owns and executes the project according to the PACED Methodology
  • Produce a detailed project plan to match customer requirements
  • Manage project plan and report any risks to Service Delivery Leadership
  • Maintain project status and updates in RelationEdge’s project management tool
  • Secure customer signoff for each delivery phase
  • Participate in the creation and review of all project documentation
  • Set and manage deadlines with clients and internal team: assign responsibilities, monitor progress of projects, weekly client status reports, and calls
  • Manage client expectations and maintain communication throughout the course of the project
  • Serve as the main driver of the client relationship and communication
  • Assist Executive Leadership in establishing project estimates and milestones which you will lead
  • Assist Executive Leadership in continuous improvement activities and operational analytic reporting
  • Prepare reports for clients and RelationEdge management regarding the status of projects and address issues/concerns when appropriate
  • Work with customer to set up training plan and reviewing the training documentation in line the project documentation
  • Facilitate and drive process flow analysis and process redesign along with Salesforce Architect
  • Participate and support in user acceptance testing efforts as needed including issue tracking and appropriately managing those issues against project scope and timeline
  • Lead internal project team meetings and meetings with the customer
  • Participate in internal projects as required

Skill Requirements

  • Minimum of 5 years experience managing the project delivery of CRM implementations within a consulting environment, preferably Salesforce.com implementations
  • Must have Sales and Service Cloud certifications
  • Experience in professional services/consulting organization
  • Experience in Waterfall and Agile approaches to project management
  • Experience managing multiple projects at one time (including but not limited to: implementations, upgrades, and new installations)
  • Strong time management skills as you’ll have multiple priorities to focus on in a week that often change based on client demand
  • The ability to be self-directed and work in an ambiguous and dynamic environment
  • Demonstration of good judgement; ability to know when to listen vs. ask questions
  • Must maintain professional knowledge of Salesforce.com
  • Innate service mentality and care for the client experience
  • Demonstrated ability to proactively mitigate risk
  • Strong work ethic and the ability to work autonomously
  • Strong business and technical acumen
  • Exceptional written and verbal communication
  • Bachelor’s degree is preferred; MBA or other advanced degree is a plus
  • Must be able to perform the basic functions of the job
  • Candidate must have the unrestricted right to work in the US without requiring sponsorshipAbout Rackspace

About the Company

As a Platinum Salesforce Implementation Partner, RelationEdge is focused on implementing technology solutions that are simple to use and provide powerful information that drives our clients’ business. Our methodology is based on business process engineering and optimization, employing a Process First, Technology Second approach to solving business problems. RelationEdge’s passion for helping clients better market, sell, and service their customers is essential and what has distinguished us from competitors.

How to apply

Apply for this job online using the link below.

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