Deltek Inc.

Senior Customer Care Analyst

  • Contract: Full-time

Job Description

  • Serve as a liaison to clients who enroll in our highest level of support
  • Manage a portfolio of customers and be responsible for the overall success of the support relationship
  • Become an advocate of the client by championing their business needs
  • Manage client escalations, often facilitating and running point for cross functional team issue resolution
  • Effectively communicate externally with a client’s IT staff, Accounting staff, and their E-team
  • Effectively communicate internally with Support, Could Ops, Engineering, Product Marketing, and Sales
  • Proactively engages Senior leadership when needed to ensure quick resolution of support cases
  • Ability to comprehend and articulate Deltek’s software development lifecycle and supporting technologies

Skill Requirements

  • BS/CS or equivalent
  • Minimum 5 yrs experience in a customer service facing environment
  • Financial/Accounting background preferred
  • Knowledge of Costpoint or Vision Project ERP solutions a plus

About the Company

Deltek is the leading global provider of enterprise software and solutions for government contractors, professional services firms and other project-based businesses. For decades, we have delivered actionable insight that empowers our customers to unlock their business potential. 22,000 organizations and millions of users in over 80 countries around the world rely on Deltek to research and identify opportunities, win new business, recruit and develop talent, optimize resources, streamline operations and deliver more profitable projects. Deltek. Know more. Do more. www.deltek.com

How to apply

Apply for this job online using the link below.

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