The Senior Director of Customer Success is a member of the Global Customer Success Leadership Team and will be responsible for strategic programs, service delivery best practices, enablement and innovation.
Higher education customers are transforming to modern campuses while leveraging technology and solutions to enable student success. Our Customer Success team is instrumental in consulting with our customers and delivering value add services that provide the quickest path to success.
The Senior Director of Customer Success will design our Customer Success Services Framework to enable our customers’ transformation to cloud/SAAS solutions and ensure successful adoption of these solutions. The Senior Director will be responsible for training and enabling our Customer Success team to deliver consistent, integrated and high-quality, value-added services throughout the customer lifecycle and transformation journey.
This position reports directly to our VP of Global Customer Success.
Ellucian is the world’s leading provider of software, services and insight to higher education. Ellucian helps the higher education communitystudents, faculty, and staffachieve their goals more efficiently, effectively, and with reduced risk. Ellucian’s comprehensive suite of software solutions includes student information systems (SIS), finance and HR systems, recruiting and retention systems, among other offerings. With more than 1,500 institutions subscribing to Ellucian’s cloud services and SaaS offerings, the company is one of the largest providers of cloud-based solutions. Ellucian also supports the higher education community with a range of professional services, such as application software implementation, training, education, and management consulting. More than 2,400 institutions in 40 countries rely on Ellucian to help enable the mission of higher education.
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