School of Motion

Student Experience Manager

  • Contract: Full-time

Job Description

School of Motion is looking for a Full Time Student Experience Manager to help create an unforgettable experience for every School of Motion student. The Student Experience Manager will report directly to the Operations Manager, but needs to be a proactive self starter, as this is a somewhat autonomous role in a fully remote company. You will be guiding members of the Student Experience Team, answering support tickets, and acting as a public facing personality that represents School of Motion’s core values.

The primary responsibilities for this position include:

  • Hiring, training, and ongoing (hands off) management of a team of 15 - 20 part timers.
  • Creating Student Engagement initiatives like contests and giveaways, and seeing them through to completion
  • Using creative methods to provide a unique experience to every School of Motion student
  • Maintaining and exceeding SOP’s for Student Support tickets
  • Providing both product and technical support
  • Identifying and Communicating issues and opportunities that present themselves through normal support channels
  • Everything may change. We’re a small company that is growing fast.

Skill Requirements

Skills and Experience you will need to succeed in this position:

  • 2+ Years in a traditional support, customer care, or support management role
  • Above average written and spoken communication skills
  • Copywriting/Process Documentation
  • Some experience with Community Management (either online or face to face)

Bonus skills (these won’t be used in your day to day):

  • Motion Design/Visual Arts chops
  • Event Management
  • Analytics and Dashboard interpretation

About the Company

Motion Design (or Motion Graphics) is the blending of Graphic Design and Animation. It encompasses a range of styles and techniques, 2D animation, 3D animation, stop-motion, visual effects, and more. Motion Designers create content for film title sequences, cable network branding packages, explainer videos, app UI / UX prototyping and many other mediums. Our goal is to prepare you for a career in Motion Design, no matter what kind of work you want to do.

How to apply

Apply for this job online using the link below.

External Link »