The primary responsibility of this remote role is for the Student Support Coordinator to provide part-time evening and weekend outreach to students through effective phone outreach to ultimately promote student persistence. This outreach may include setting appointments between the student and their Student Support Specialist and communicating registration and payment deadlines, as well as following up on missing documents to assist students in avoiding any obstacles as they approach their next term. This role requires communicating with the student in an effective manner, setting appointments, relaying any potential scenarios to the Student Support Specialist that may place a student at risk of persisting. The Student Support Coordinator is responsible for representing the University or College brand and providing students with the institutional information they need to progress forward into each term. This includes providing reminders on timelines to complete necessary tasks or requirements to maintain their registration for upcoming terms, and encouraging students to set up phone appointments to connect with their Student Support Specialist.
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology and each other to surpass these boundaries we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
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