Note: Although this is a remote position, we are currently only considering candidates in timezones within the Americas and willing to work EST hours.
Hotjar’s team is on the hunt for a support hero to join us in providing world-class technical help and assistance to the growing user base of our SaaS product. We take support seriously here, and our Hero team is dedicated to going above and beyond for our users day in and day out. Support is not just something we do, it's who we are!
As a Hotjar Hero, you will take care of hundreds of Hotjar users every week to ensure they get the reactive support they need to be successful using our product. You’ll also be dedicated to delivering top notch self-service, as we invest a lot in documentation, content and defining changes to continuously improve the overall customer experience. Due to the technical nature of our product, you should have a good understanding of how websites work. This includes being able to troubleshoot minor HTML and CSS issues in web browser-based developer tools.
As a Hotjar Hero, you will also:
Hotjar is a rapidly growing startup which gives thousands of website owners, teams and professionals the tools needed to discover how their visitors are really using their sites. This is an excellent remote career opportunity in a key position in a fast growing startup that is actually making a difference in the marketing community and industry.
Apply for this job online using the following link.
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