To start with, we let our customers decide if they want to pay us or not. Seriously. If our customers are not amazingly happy, they get their money back with no questions asked.
Our support specialists have an incredible amount of autonomy in determining how best to contribute their talents and skills to Trello. Will a short video help customers get started? They can make it. Need to write a script to help a customer with the API? They can go for it. Theres plenty of room for creativity and technical exploration when it comes to better serving our customers. You’ll be there to help encourage them and develop them beyond the traditional role of support specialist.
The other side of support is working with the other teams at Trello. All of our teams, engineering, marketing, sales, etc, benefit from support’s role in working directly with customers. It is support’s job to figure out how we can serve them as effectively as possible.
For example, when working with the engineering team, support needs to know when a bug can stay under the radar versus when they should sound the alarm. Relationship building, prioritization of projects and super-effective communication, all while being remote from each other, will be a major part of your work.
We are looking for a leader that can continue to grow and foster this dynamic team of individuals in always being both customer champions, and striving to create the change that they seek. If that sounds like you, then you’ve found the opportunity that you’ve been waiting for.
In this role you will…
On your first day, we’d love for you to have…
Trello is a web-based project management application originally made by Fog Creek Software in 2011, that was spun out to form the basis of a separate company in 2014 and later sold to Atlassian in January 2017.The company is based in New York City.
Apply for this job online using the following link.
Share This Job: