Overland Solutions

Technical Customer Service Representative

  • Contract: Full-time

Job Description

This position as Technical Customer Service Representative, will work either from Overland Park office or remotely from a home office for the OSI premium audit division.

Experienced position with excellent customer service skills handling disputes and re-opens for large national customers.


  • Answers Customer Service phone line, appropriately manages the call, document’s progress notes in the file as applicable.
  • Notifies Current Auditor or Branch Manager concerning specific items.
  • Escalates to themselves and completes the audit at the insured’s request.
  • Completes Premium Audits for Property & Casualty commercial insurance policies-Workers’ comp and General Liability.
  • Works directly with the policyholder by phone to obtain payroll and other accounting record information and details about their business to apply correct classifications and exposure amounts for these policies.
  • Communicates with agents, brokers and carriers as needed.
  • Manages inventory escalated to themselves to meet customer time service and quality requirements.

Skill Requirements

  • Effective diplomatic oral and written communication skills.
  • Basic working knowledge and understanding of generally accepted accounting and bookkeeping practices.
  • Strong organization and time management skills. Ability to handle time sensitive urgencies.
  • Customer service focused, working directly with the public via phone and email.
  • Strong computer and typing skills.
  • Detail oriented and ability to interpret information.
  • Self-motivated and able to work with minimal supervision.
  • Experience working in commercial lines (Property & Casualty) insurance.

About the Company

Overland Solutions Inc. (OSI) has a rich history providing Insurance Underwriting Support Services across the country. With more than 85 years of experience providing premium audit, underwriting surveys, replacement cost evaluations and Loss Control services, OSI is the industry leader.

OSI Premium Audit Division maintains an all-employee audit workforce to ensure trained professionals are available to service your Premium Audit needs nationwide. OSI Audit provides a range of premium audit services and solutions including onsite physical audits, telephone premium audits as well as its innovated AuditStream product for handling traditional voluntary audits. Every OSI Audit employee completes extensive online, classroom and on-the-job training to meet the highest industry standards and deliver superior quality reports.

Overland Survey has a nationwide network of highly trained survey professionals and offers a range of commercial and residential surveys to match your specific underwriting concerns and to identify areas to call to your attention. All survey work is assigned to a field professional based upon the specialist’s skill set, level of detail needed and unique customer requirements.

Castle High Value Surveys, a division of Overland Solutions, is regarded the nation’s most professional provider of residential underwriting surveys nationwide. As the industry expert in providing residential replacement cost evaluations, we do not just gather data; we intelligently assess whether the replacement costs generated in the survey agree with our local research.

We are dedicated to providing customers with advanced technology solutions. Clients can get immediate access to order and track work using our customer website. OSI has also developed an exclusive, innovative software application called OSITrac® to maximize efficiency and productivity for our customers and field staff.

How to apply

Apply for this job online using the link below.

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