Technical Customer Support

  • Contract: Full-time

Job Description

Blockstack PBC is looking for a highly proactive and communicative engineer to support a growing base of users. This role is for problem solvers who enjoy building positive interactions and understand the crucial importance of support as a critical to our growth. As a technical customer support engineer you will support a growing base of users, discover commonly found user obstacles, and help to inform product improvements. The Blockstack ecosystem comprises both highly technical and non-technical users of decentralized apps, and over 800 accredited and qualified investors. Enabling customers of the Blockstack ecosystem is a priority for the whole Blockstack team.

You will:

  • Assist users in Blockstack on-boarding and facilitate positive experiences across a positive audience
  • Proactively address support requests via Zendesk, social media, our forum, slack etc.
  • Escalate repeat issues to our dev team and contribute to a product feedback loop
  • Build out processes to automate response as much as possible

Skill Requirements

Qualifications:

  • 3+ years technical experience. You have excellent communication and follow-up skills. Established interest in user experience in the Blockchain space. Computer science or development background preferred. Skills:

  • Experience supporting users through complex product launches, upgrades, and adaptations
  • Familiarity with one or more customer support portals, macros, and a record of automating processes when possible
  • Excellent verbal and written communication skills

Qualities and Traits:

  • Passion for building the new internet for decentralized apps
  • Strong problem solving skills
  • Positive customer first attitude
  • Proactive solution provider

About the Company

Blockstack is a new internet for decentralized apps that you access through the Blockstack Browser. With Blockstack, there is a new world of apps that let you own your data and maintain your privacy, security and freedom.

How It Works

Blockstack uses the lower layers of the traditional internet and focuses on decentralizing the application layer. Blockstack provides key tools and infrastructure to developers enabling decentralized storage and decentralized authentication & identity. Developers build single-page applications in JavaScript then plug into user-run APIs, which eliminates centralized points of control. Users run decentralized apps through the Blockstack browser and give explicit read/write permissions to their data. Information is encrypted and stored on users’ personal devices. There are no middlemen, no passwords, and no massive data silos to breach.

Get started by installing the Blockstack Browser (available for Mac, Windows, Linux, and as a web app).

There are many Blockstack apps already in production and more being built every day with the participation of the online open source community and in partnership with VC Bounties Programs. See more about funding.

How to apply

Apply for this job online using the link below.

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