Who we are looking for:
Brightree is seeking a HME Technical Support Representative to answer incoming calls, voice mails and emails to the Support Desk regarding Brightree user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representative’s primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the Brightree customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured.
Located in Paddock Lake, WI, Brightrees Billing Services team of more than 100 employees is thinking, creating and challenging ourselves to better serve our patients and customers. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.
Why work at Brightree?
We have vision. Were a team of thinkers and innovators who constantly challenge ourselves to do everything better than the day before, so that people around the world can breathe easier. We are an exciting and fast paced company looking for individuals who are passionate about technology, who will help drive world class customer support for Brightrees suite of healthcare software solutions.
Apply for this job online using the link below.
Share This Job: