At Mailprotector, the Technical Solutions Specialist has a commanding understanding of our platform and uses that knowledge to help improve our partners’ businesses on a daily basis. Working remotely, most of the day is spent interacting by phone and email with our partners’ and vendors' technical teams. There’s also some knowledge base writing and documentation work as well as training and on-boarding. When those responsibilities are covered there’s always a little software QA and systems testing to be done. The essence of this role is sort-of a zen-like sherpa who guides our partners and users in all things Mailprotector.
This is not a traditional "tech support" role. There is a high level of partner engagement; you represent the face and the brand of our entire team on a regular basis so we require a strong command of interpersonal skills.
We are seeking a candidate in Arizona to help extend our reach across time zones. The Phoenix area is preferred.
The Mailprotector team provides messaging security, compliance, and management services to companies, non-profits, and governments around the world. We do this exclusively through a network of channel partners who rely on us for this mission critical application. We operate primarily from our headquarters in the historic Ivey's building on Main Street in Greenville, SC and our EMEA office on Midsummer's Blvd in the heart of Milton Keynes, UK.
Other things you should know:
If you think you might be a fit for this role and for our team then we’d love to talk. Please submit your resume and bespoke cover letter. We’ll be back in touch if we think there might be a reason to talk further.
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