Technical Support Analyst

  • Contract: Full-time

Job Description

Are you able to spot the slightest bit of relevant information in user requests to understand the actual issue? Can you take complex information and turn it into clear, logical and easy to understand answers for users? Above all else, do you enjoy helping people? If you answered yes to these questions, then this opportunity is for you.


  • Work with users to identify, replicate and diagnose issues
  • Stay up-to-date with changes and bugs in our software
  • Provide first-level support to users across email, forums and social media channels
  • Act as a liaison among users, software testers and developers to report and resolve issues

Skill Requirements

  • Passion for providing exceptional user service and resolving user issues
  • 1-2 years of technical support experience or equivalent
  • Experience in the software industry
  • Native fluency in German and English. Fluency in other languages is a plus
  • Knowledge of various operating systems and web browsers, on both desktop and mobile
  • Technical aptitude and ability to quickly learn new technologies
  • Experience with social media is plus
  • Great attention to details
  • Ability to work in teams as well as independently

About the Company

We empower internet users to take back control of their browsing experience. Browse the web without annoying, disruptive advertising or tracking. See the web your way, and choose to support great content with our alternatives.

How to apply

Apply for this job online using the link below.

External Link »