Technical Support and Sales Engineer (Europe)

  • Contract: Full-time

Job Description

  • Answer technical questions about software installation, deployment and usage scenarios
  • Perform product/sales demo to customers
  • Assist customers with installation and configuration of CodeLathe software
  • Work directly with customers to troubleshoot, diagnose and resolve technical issues with CodeLathe’s software
  • Assist Engineering teams by escalating, reproducing customer issues until a solution is reached
  • Add and improve technical documentation

Skill Requirements

  • Bachelor’s Engineering degree with 3 or more years of professional technical support experience is required
  • Ability to work in USA and Europe time zones
  • Experience with Microsoft Windows Server OS Administration and Troubleshooting including Active Directory is required
  • Strong Experience with Linux Administration and Troubleshooting is required
  • Excellent written and verbal communication skills
  • Self starter, highly motivated and works with little or no supervision
  • Genuinely passionate in helping others, takes ownership and pride in their job
  • Previous experience as sales engineer or account manager
  • Good understanding of German market and proficiency in German

About the Company

About CodeLathe

At CodeLathe, we are building the world’s most powerful unified file services platform that organizes enterprise data, enhances collaboration and productivity while providing ironclad data protection. Our product FileCloud is quickly becoming the standard in Enterprise File Services space and it is widely used by Global 2000, Fortune 500 and world leading organizations in city, state and federal governments. We are based out of Austin, Texas, USA and looking for talented people anywhere in the globe. Please check our website (https://www.getfilecloud.com) for more information.

Our Vision

Organize enterprise information and make it universally accessible!

How to apply

Apply for this job online using the following link.

External Link »