You have strong communication skills that allow you to resolve a problem easier. You naturally want to take the lead in a group setting. Your ability to speak up and add organization to any situation is one of your best-developed talents. Working with enterprise clients to drive resolution of their complex issues appeals to you. You naturally advocate for the customer’s best interests. Collaborating with many organizations and partners is a comfortable environment for you.
The Escalation Management team is a part of Pivotal’s Support organization. Our passion is to provide professional management of complex customer issues. Customer satisfaction is the key driving force for the team. We support our customers 24×7 with regular shift and on-call responsibilities during some weekends. We make a consistent effort to balance the stress of customer escalations with each individual’s home life.
**PLEASE NOTE: This position will support PST time zones.
To make sure your days are energized, Pivotal provides an open-plan office space, bringing together talented, like-minded individuals who enjoy taking advantage of weekly Tech Talks, games, space to hang out, and enjoy a variety of snacks and beverages all day, every day (in Pivotal Corporate offices, a catered breakfast is served every weekday morning).
Daily team standups bring everyone together for a video call, to check in on what’s ahead, and for the global team to hand off critical client issues. Your days are full of opportunities to be helpful, learn, and share knowledge as you address customer challenges, note what you do to succeed, and share it with your colleagues.
Specific to the Escalation Management team you would meet with your peers and manager across multiple structured meetings on a weekly basis. You would interface with your peers every day through normal collaboration.
Desired Skills / Experience
Founded in 2013, Pivotal Software, Inc., combines our leading cloud-native platform, tools, and methodology to empower the world’s largest organizations to adapt to change and build great software. Our technology unleashes developer productivity while fulfilling our mission to transform how the world builds software.
Apply for this job online using the link below.
Share This Job: